Terms of service
Version 2026-09-08
1. Provider and agreement
TradesBud is a product provided by ENGELENCE LIMITED, NZBN 9429053912503. By creating or using a Workspace, you agree to these terms and our Privacy policy. The person accepting must be allowed to act for the business.
2. Initial service and eligibility
The initial public service is for New Zealand trade and field-service businesses and is not for personal or household use. You must provide accurate account and business details, keep access credentials secure, and use the service only for lawful business activity. Phone Agent, managed messaging, AI top-ups and integrations are optional services and may have separate eligibility, availability, usage limits and charges.
3. Plans and charges
An eligible Workspace receives one Solo experience. Your 30-day Solo experience starts when you create or confirm your first current Work. Importing only past records or receiving an unattended enquiry does not start it. No card is required. When the experience ends, the Workspace continues on permanent Solo Free unless the owner chooses Solo. Solo Free supports the complete owner-operated Work cycle within its Work, storage, AI and customer-communication allowances. Solo is NZ$19 per month plus GST and keeps continuous Bud monitoring, organisation and preparation active. If you add payment details and confirm Solo during the experience, the first subscription charge is scheduled for its end and the renewal date, amount and cancellation controls are shown before confirmation. Solo renews monthly until cancelled. AI top-ups and Phone are separate purchases. Usage allowances and top-up expiry are shown before purchase and in the Workspace.
4. Owner authority and AI
TradesBud can organise records and prepare drafts, suggestions and reminders. AI output may be incomplete or wrong and is not trade, engineering, accounting, tax or legal advice. Except for a clearly identified fixed template that you have enabled, customer-facing messages, quotes, invoices, commitments and commercial decisions require review and an exact owner-authorised action before delivery. You remain responsible for work decisions, regulated-work authority, customer promises, pricing and records you approve.
5. Customer information and communications
You must have a lawful reason to enter, upload, record or communicate personal and business information. When you provide customer or worker information obtained from someone else, you must help ensure that the person receives any notice required for that indirect collection, including the TradesBud Privacy policy link included in prepared customer communications, unless a lawful exception applies. You must give any additional notice or obtain any consent required for your use, including for call recording or transcription. You must not send spam, impersonate another person, test the service without permission, or use it for emergency dispatch. You are responsible for confirming that recipients, addresses, bank details and attachments are correct before an authorised send.
6. Your data and our software
You keep ownership of information and files you or your customers provide to the Workspace. You give us a limited right to host, copy, process, transmit and back up that material only as needed to provide, secure, support and improve the service in accordance with the Privacy policy. ENGELENCE and its licensors keep ownership of TradesBud, its software, design and documentation. Feedback may be used to improve TradesBud without identifying you or your customers.
7. Payments and taxes
Prices are in New Zealand dollars unless stated otherwise and GST is added where shown. Our payment provider processes payment credentials; TradesBud does not intentionally store complete card or bank-login credentials. You authorise confirmed subscription renewals and one-time purchases. Except where law requires otherwise or the purchase screen expressly says otherwise, charges already incurred and prepaid AI credits are not refundable merely because they are unused or you change your mind.
8. Availability, third parties and suspension
We aim to keep the service available but do not promise uninterrupted operation. Hosting, email, payment, AI, telecommunications and connected services are supplied by third parties and may be unavailable or change independently. We may limit or suspend new or existing activity to protect users, control abuse or spend, meet legal duties, maintain the service, investigate risk, or respond to non-payment. Existing records remain subject to the export and deletion terms below.
9. Cancellation, export and deletion
You may stop using the service and cancel future renewal through the available account controls or by contacting us. When Solo ends, the Workspace returns to current Solo Free allowances; cancellation alone does not delete existing Work. Export important Workspace data before requesting deletion. Confirmed deletion removes live Workspace access and recovery copies expire through the backup rotation described in the Privacy policy. Some billing, security, legal and deletion records may be retained where reasonably required.
10. Responsibility and liability
Nothing in these terms excludes or limits rights or liability that cannot lawfully be excluded or limited. To the extent permitted by law, ENGELENCE is not responsible for indirect or consequential loss, lost profit or revenue, lost opportunity, or a decision made from unreviewed AI output, inaccurate information you supplied, or an unavailable third-party service. Our total aggregate liability arising from the service is limited to the greater of NZ$100 and the fees you paid for TradesBud in the 12 months before the event giving rise to the claim.
11. Business law and disputes
Where you acquire the service in trade, you and ENGELENCE agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply, only to the extent New Zealand law permits contracting out and it is fair and reasonable to do so. Before starting formal proceedings, each party will try in good faith to resolve a dispute through the contact below. These terms are governed by New Zealand law and the New Zealand courts have non-exclusive jurisdiction.
12. Changes and transfer
We may update the service and these terms. We will give reasonable notice of a material change through the product or account email before it takes effect where reasonably possible. Continued use after the effective date means the revised terms apply. You may not transfer a Workspace agreement without our consent; ENGELENCE may transfer it as part of a genuine business reorganisation or sale if your rights are not materially reduced.
13. Contact
Questions about these terms, billing, access or cancellation can be sent to support@tradesbud.com.